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Early termination:
1 week notice required. Any overpayment will be refunded. If you provide notice less than 1 week in advance, you will be charged for a full week.
Cancellation:
Cancellation more than 7 days before the arrival date – 4 days cancellation fee applicable.
Cancellation within 7 days of the arrival date - 1 week cancellation fee.
All cancellations must be made in writing or via email and confirmed with an appropriate member of staff over the phone or in person.
Extended Stay:
If you wish to extend beyond the end date of a booking, you need to give us prior notice and we will confirm the next period of stay subject to availability. We cannot guarantee that you will be able to extend your stay in your current/preferred property. If it is not possible to extend we will try to accommodate you elsewhere.
Keys - Loss or damage
£50 charge.
Payment Terms
Payment for the first week is due in advance on or before check-in for bookings of less than 4 weeks.
For bookings longer than 4 weeks the first 4 weeks are payable in advance on or before check-in.
For extended stays payment will be weekly in advance or by arrangement.
Any overpayment will be refunded.
Late or Non Payment
If for any reason you are behind on payments or if you do not produce a valid booking confirmation, we reserve the right to remove your possessions and place them in storage for your collection at one of our offices and/or withdraw your accommodation.
Conduct
Guests are asked to respect the comfort and security of others and the property. In the event of any guest causing a nuisance to the neighbours, staff, or other guests or otherwise mistreating the property, they will be required to leave immediately.
Acceptance of keys during the check-in procedure is taken as agreement to the above Terms & Conditions.
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